Complaints Procedure

Your Complaint & The Ombudsman

Complaint Officer: Nicholas Langley

Assistant Complaint Officer: Simone Langley

If you wish to make a complaint, please contact us in the first instance by writing to us or telephoning at:

Customer Services, Car Loans Express Limited, Suite 115 The Innovation Centre, Vienna Court, Kirkleatham Business Park, Redcar, Cleveland, TS10 5SH.

Or by email to [email protected]

Freephone Number: 0808 1780000

You have the right to refer any unresolved complaint to:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Web: www.financial-obudsman.org.uk

Telephone: 020 7964 1000

Fax: 020 7964 1001

Email: [email protected]

The Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS

Web: www.fca.org.uk

Telephone: 020 7066 1000

Fax: 020 7066 1099

At Car Loans Express Limited each of our customers is important to us and we believe that you have the right to a fair, swift and courteous service. Click here to see and download our complaint procedure consumer leaflet.

 

 

You can apply now for finance using the link below, or you can complete a quick enquiry using the box above.