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Complaints Procedure

Your Complaint & The Ombudsman

Complaint Officer: Nicholas Langley

Assistant Complaint Officer: Simone Langley

If you wish to make a complaint, please contact us in the first instance by writing to us or telephoning at:

Customer Services, Car Loans Express Limited, Suite 115 The Innovation Centre, Vienna Court, Kirkleatham Business Park, Redcar, Cleveland, TS10 5SH.

Or by email to [email protected]

Freephone Number: 0808 1780000

You have the right to refer any unresolved complaint to:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Web: www.financial-obudsman.org.uk

Telephone: 020 7964 1000

Fax: 020 7964 1001

Email: [email protected]

The Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS

Web: www.fca.org.uk

Telephone: 020 7066 1000

Fax: 020 7066 1099

At Car Loans Express Limited each of our customers is important to us and we believe that you have the right to a fair, swift and courteous service. Click here to see and download our complaint procedure consumer leaflet.

 

 

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  • "This is the second time I have used Carloans Express, wouldn't use any other. Get the best deals and best finance packages that main car dealers. Nick and his team are very patient and understanding and are always a phone call / text away. Excellent handling as usual from start to finish. A* service. Have recommended Nick and his team to friends to use and their experience has been exactly the same. Good company, good man... AMAZING car. Thanks guys, see you in 12 months - Billy"

  • "I have used Car Loans Express for my finance for the past 5 years. The service is very personal and I would recommend them to anyone looking for a no-jargon, friendly service."

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Car Loans Express Ltd, Floor 2, Office 21, Boho 6 , Linthorpe Road, Middlesbrough, TS1 1RE  | ©Car Loans Express Ltd 2014 Car Loans Express Ltd is a company registered in England and Wales. Company registration number: 5985650. Registered Company address: Car Loans Express Ltd, Floor 2, Office 21, Boho 6 , Linthorpe Road, Middlesbrough, TS1 1RE. Telephone: 08450 264686. We act as a credit broker not a lender. All finance is subject to status and income. Written Quotation on request. Car Loans Express Ltd can introduce you to a limited number of finance providers based on your credit rating and we may receive a commission for such introductions. Car Loans Express Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit FCA No. 659136.